168

I have a RoR app working on my local computer, but when I send it to heroku, it crashes. The error log gives an error H10 & says:

    2012-11-21T15:26:47+00:00 app[web.1]:   from /app/vendor/bundle/ruby/1.9.1/gems/newrelic_rpm-3.4.2/lib/new_relic/control/instance_methods.rb:95:in `start_agent'
    2012-11-21T15:26:48+00:00 heroku[web.1]: State changed from starting to crashed
    2012-11-21T15:26:48+00:00 heroku[web.1]: Process exited with status 1
    2012-11-21T15:26:59+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/ host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:27:00+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/favicon.ico host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:30:08+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/ host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:30:08+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/favicon.ico host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:30:59+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/favicon.ico host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:31:19+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/ host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:31:19+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/favicon.ico host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:32:08+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/favicon.ico host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=
    2012-11-21T15:32:08+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path=/ host=xxx.herokuapp.com fwd= dyno= queue= wait= connect= service= status=503 bytes=

Edit:

2012-11-22T10:00:58+00:00 app[web.1]: 
2012-11-22T10:00:59+00:00 heroku[router]: at=info method=GET path=/favicon.ico host=xxx.herokuapp.com fwd= dyno=web.1 queue=0 wait=0ms connect=1ms service=26ms status=200 bytes=0

Has anyone had this before, and know what might be causing the problem? I cannot find a solution.

Thanks.

7
  • Have same error few months before. Just started new HEROKU app, and it helps. I t looks like you have broken dyno in dyno pool.
    – Rustem
    Commented Nov 21, 2012 at 17:05
  • Unfortunately this did not resolve my issue.
    – bskool
    Commented Nov 21, 2012 at 17:45
  • Is there anything you need to do to configure New Relic on Heroku, or perhaps in your app? (NewRelic is server and app monitoring software, so it's possible that what you're seeing is NewRelic kicking in to say "App has crashed"). Also, here's another SO post -- see the instructions in an answer. Commented Nov 21, 2012 at 19:53
  • Thanks for the reply tharrison. I still can't seem to move past this issue. Regarding the link you posted I'd like to point out that the Heroku gem is depreciated and have already migrated from SQLite3 to PostgreSQL.
    – bskool
    Commented Nov 22, 2012 at 10:03
  • Try this: heroku config:add BUILDPACK_URL=github.com/joelcogen/heroku-buildpack-rails-unicorn-nginx Commented Aug 29, 2014 at 20:24

37 Answers 37

371

I ran into the same error above, app was crashing on heroku (running fine in dev) but error logs on heroku were not revealing any clues. I read other answers on this page and broke out in a sweat after seeing "rebuilding the app." I figured maybe I could get in the heroku console and look around. I did and even the console crashed, but this time it told me why. It was some obscure variable I forgot to delete during a troubleshooting session hours earlier. I am not saying you will run into the same problem, but I found more info when I tried to go through the console.

$ heroku run rails console
12
  • 30
    This was a great answer, helped me when the heroku logs lacked details. Thanks.
    – Micah
    Commented Jun 20, 2014 at 15:32
  • 11
    Just wanted to say, I had this issue again, googled, found this answer, saw I'd upvoted it, and it solved my problem again. Thanks @user3721026. If you see this comment, please upvote the answer again because I can't :P Commented Sep 2, 2014 at 10:28
  • 7
    I had this same issue in python but stumbled across here instead. The equivalent there is "$ heroku run python manage.py shell" which immediately showed me what was wrong.
    – dlb8685
    Commented Nov 21, 2014 at 22:39
  • 16
    heroku restart helped me identify my issue. My bin folder was missing.
    – Steve
    Commented Jan 8, 2015 at 4:51
  • 1
    when i do it, i got this error: /usr/bin/env: ruby2.2: No such file or directory
    – Zakaria
    Commented Feb 18, 2015 at 22:11
51

I was having the same issue. Logs weren't giving me any clues either. So I scaled down and scaled back up the dynos. This solved the problem for me:

heroku ps:scale web=0

Waited a few seconds...

heroku ps:scale web=1
2
  • 23
    heroku restart was the solution that worked for me, and I guess (behind the scenes) this is a similar trick. Restarting will be implemented by stopping all dynos and starting them anew. Commented Jan 18, 2016 at 16:07
  • 1
    This happened to me after upgrading to the latest stack (heroku-18). Running this, worked perfectly !
    – robe007
    Commented Oct 18, 2019 at 21:27
24
$heroku run rails console 

This is the best option since it will give you an error in your terminal which will be much more detailed than the 'app crashed' error in your Heroku logs.

3
  • 1
    This does not appear to be an answer. Just a suggestion how to enhance the question. You should use comment section for this purpose.
    – Kamiccolo
    Commented Jun 30, 2014 at 20:52
  • 4
    This is an answer, the correct one actually. But the same as above stackoverflow.com/a/24113266/376680 Commented Sep 2, 2014 at 10:31
  • 1
    Its the best answer because it explains what the command does v/s ntimba20 answer that lacks an explanation of what it does. Commented May 16, 2016 at 17:48
23
$ heroku restart

helped me get my dyno running again. I'm new to Heroku but glad I know now.

0
15

this happened to me when I was listening on the wrong port

I changed my listen() to "process.env.PORT" so:

http.listen((process.env.PORT || 5000), function(){
  console.log('listening on *:5000');
});

instead of

http.listen(5000, function(){
  console.log('listening on *:5000');
});
10

Had same problem this evening. Not a very helpful error so I tried running in the console

heroku run rails c

it failed and gave me a much more helpful error. I had neglected to delete a method call in production. Once I fixed that, the app worked fine.

3
  • This did it for me! I was using a different version of Ruby locally and on Heroku, and it was resulting in a SyntaxError. Logs didn't give much information, but rails c did. Commented Mar 21, 2017 at 13:42
  • For me the issue was that I created a Model/Table called Mail. This worked fine on local, but caused a Job conflict on Heroku since it thought I was trying to use ActionMailer for this model. Running the heroku console gave me the verbose error that allowed me to pinpoint the root of the H10 App Crashed error Commented Sep 6, 2017 at 16:57
  • Thanks this solved my problem. I finally get the real error superclass mismatch and nothing related to favicon
    – Mauro
    Commented Jul 25, 2018 at 13:50
6

I solved this problem by pushing to Git:

git add .
git commit -am "some text"
git push

then push to Heroku:

git push heroku

then rake db:migrate on Heroku:

heroku run rake db:migrate
3
  • 12
    I don't see how that would make a difference. But glad it worked for you:)
    – bskool
    Commented Apr 26, 2013 at 12:41
  • i renamed my app and had this problem, ran heroku run rake db:migrate and it works :)
    – Richlewis
    Commented May 3, 2013 at 20:53
  • 2
    This is only because you had something to migrate to heroku db Commented Oct 18, 2015 at 23:34
4

If you're using Node, you can try running the serve command directly in the console. In my case I'm running an angular application, so I tried with:

heroku run npm start

This showed me the exact error during the application startup.

3

I managed to not include my .gitignore file -> that breaks heroku. #doh

Here is a working .gitignore file

/.bundle
/vendor/bundle/
/vendor/ruby/


db/*.sqlite3
/db/*.sqlite3-journal
/log/*
/tmp/*


**.war
*.rbc
*.sassc
.redcar/
.sass-cache
/config/config.yml
/config/database.yml
/coverage.data
/coverage/
/db/*.javadb/
/db/*.sqlite3
/doc/api/
/doc/app/
/doc/features.html
/doc/specs.html
/public/cache
/public/stylesheets/compiled
/public/system/*
/spec/tmp/*
/cache
/capybara*
/capybara-*.html
/gems
/specifications
rerun.txt
pickle-email-*.html
.zeus.sock

**.orig

.DS_Store

/nbproject/

.idea

/*.tmproj

**.swp

.env
.powenv

To create a .gitignore file, in terminal navigate to your apps directory and use the following command

touch .gitignore

Then you can open it up in a your text editor and put the above code into it.

3

In my case i was using ENV variables in my app, but it was not set in heroku config.

heroku console gave proper error:

heroku console
`validate_options': Missing required arguments: aws_access_key_id, aws_secret_access_key (ArgumentError)

Then set the ENV config

heroku config:set AWS_ACCESS_KEY_ID='key'

Restart the Heroku

heroku restart

it works!!

2

I was getting this same H10 app crashed error in Heroku. I clicked 'restart all dynos' in the heroku interface, and problem solved.

1
  • 2
    I also had the exact same problem. Rails console didn't show any errors. No errors in the logs from the app. Tried restarting via the command line, tried scaling down to 0 and then back up. Nothing worked. The only thing that worked was logging into Heroku and clicking on "restart all dynos" in the dropdown at the top right. Thanks for your help!
    – Will Tew
    Commented Jan 4, 2018 at 19:37
2

I had H10 with Heroku and Node due to wrong name of the main code file. Edit package.json:

{

  ...

  "main": "correct_file_name.js",

  ...

  "scripts": {
    "start": "node correct_file_name.js"
  }
}

Or rename the file.

2

In my case the Procfile I used was breaking everything. Heroku looks for Procfile and applies its settings when launching the app - clearly the dev settings I used didn't make any sense for the prod server. I had to rename it to Procfile.dev and everything started working normally.

2

Solution Worked for me, Try running the command: :

Heroku restart

enter image description here

1
  • Thanks @paridhishah
    – Abdullah
    Commented Sep 10, 2020 at 18:07
1

See if you get

bash: bin/rails: No such file or directory

in logs while running (heroku logs -t) command if yes then please Run

bundle exec rake rails:update

Don't overwrite your files, in the end this command will create

  create  bin
  create  bin/bundle
  create  bin/rails
  create  bin/rake

push these files to heroku and you are done.

1

The root of the problem I was facing was due to not having a database. To resolve the problem I first exported my local database:

$ heroku addons:add heroku-postgresql:dev 
$ heroku addons:add pgbackups
$ PGPASSWORD=mypassword pg_dump -Fc --no-acl --no-owner -h localhost -U myuser mydb > mydb.dump 

Then imported it into Heroku:

$ heroku pgbackups:restore DATABASE 'http://site.tld/mydb.dump'

The variables to replace in these examples are: mypassword, myuser, mydb & http://site.tld/mydb.dump. Note that I had to upload the dump to a temporary server.

Resolving all my problems I wrote up a quick guide on how to deploy Enki to Heroku, which can be found here.

0
1

I got the same above error as "app crashed" and the heroku app logs is not showing much info related to the error msg reasons. Then I restarted the dynos in heroku and then it showed the error saying additional curly brace in one of the index.js files in my setup. The issue got fixed once it is removed and redeployed the app on heroku.

Hope this will be helpful to someone facing the same issue.

1

After going through the entire list of answers I stumbled upon this website: https://status.heroku.com/ which details the current status/incidents with Heroku. Its always safe to check out for incidents before banging your head against the wall. For me, it was the attached incident report published on the above mentioned link that was causing the error.

SERVER INCIDENT UPDATE

1

I had the same problem, I did the following

heroku run rails c

It identified a syntax error and missing comma within a controller permitted params. As mentioned above the Heroku logs did not provide sufficient information to problem solve the problem.

I have not seen the application crashed message on Heroku previously.

1
  • In my case, there was an uninitialized constant error on Heroku that wasn't present locally. While I still need to resolve that, I was able to get a working deployment back out. Commented Oct 12, 2018 at 18:23
1

I traced my problem back to the Puma server as did @Ahmed Elkoussy, but I solved just by commenting the following line on the puma.rb file:

# pidfile ENV.fetch("PIDFILE") { "tmp/pids/server.pid" }

0

I encountered the same problem today. I did heroku run rake db:migrate though I migrated the model before, and the app doesn't crash.

0
0

Be very cautious of copy and pasting code. Sometimes when you add a block into a file, it is formatted incorrectly and will yield an error.

I've had this problem before and got this error: unexpected tIDENTIFIER, expecting keyword_end

1
  • copying and pasting code without understanding it is called cargo cult programming and will cause you far more problems than a bit of "formatting" Commented Jan 17, 2016 at 12:28
0

Had same problem. for me it was error in before_action filters(because empty DB) Check your before_action filters, maybe they throw unhendled exeptions.

0

I had this problem when trying to run Rails in a subdirectory, and not in /. For example, I had Angular/Node/Gulp app running in /client and a Rails app running in /server, but both of them were in the same git repo, so I could track changes across the front end and back end. I got this error when trying to deploy them to Heroku. For anyone else having this issue, here is a custom buildpack that will allow running Rails in a subdirectory.

https://github.com/aarongray/heroku-buildpack-ruby

0

I had the same issue (same error on heroku, working on local machine) and I tried all the solutions listed here including heroku run rails console which ran without error messages. I tried heroku run rake db:migrate and heroku run rake db:migrate:reset a few times. None of this solved the problem. On going through some files that are used in production but not in dev environment, I found some whitespace in the puma.rb file to be the culprit. Hope this helps someone who has the same issue. Changing this made it work

  ActiveRecord::Base.establish_connection
  End

to

  ActiveRecord::Base.establish_connection
end
0

I ran into the same issue while deploying to Heroku (app crash). Logs did not indicate what the problem could be. Heroku console displayed syntax error in the code of an extra bracket. Surprisingly, I did not have an issue on local rails while running the app and hence missed it. After correction and git push to Heroku, the app started working on Heroku!

0

I updated my settings from app.set('ip_address', process.env.IP || '127.0.0.1');

to

app.set('ip_address', process.env.IP || '0.0.0.0');

which i changed for Openshift hosting

0

I had the same issue when I started using Puma in heroku as per their guide page, this issue was solved when I commented the port line shown below

# port        ENV['PORT']     || 3000

So, disabling the above line in the puma.rb in the config directory solved the issue

workers Integer(ENV['WEB_CONCURRENCY'] || 2)
threads_count = Integer(ENV['RAILS_MAX_THREADS'] || 5)
threads threads_count, threads_count

preload_app!

rackup      DefaultRackup
# port        ENV['PORT']     || 3000
environment ENV['RACK_ENV'] || 'production'

on_worker_boot do
  # Worker specific setup for Rails 4.1+
  # See: https://devcenter.heroku.com/articles/deploying-rails-applications-with-the-puma-web-server#on-worker-boot
  ActiveRecord::Base.establish_connection
end
0

In my case I was performing git push heroku master when I am not on the master branch. I had to go to master branch first, merge the code with my other branch and then git pushed.

0

I also encountered the same error. Adding a .gitignore file to my project resolved my issue.

My .gitignore file is here:

# Node build artifacts
node_modules
npm-debug.log

# Local development
*.env
*.dev
.DS_Store

# Docker
Dockerfile
docker-compose.yml

And I changed listen() function;

app.listen(5000, function() {
console.log("Server running on port 5000...");
});

I changed it to;

    const PORT = process.env.PORT || 5000

...

    app.listen(PORT, function() {
    console.log("Server running on port 5000...");
    });

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